Terms of service

Last updated: July 15, 2026

Welcome to Play!. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or Services.

1. About Us

Play! is a family-owned business offering handmade wooden toys and related products through our online store.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or are using the website with the involvement and permission of a parent or legal guardian.

3. Products

We strive to display our products as accurately as possible. Because our toys are handmade from natural wood, slight variations in colour, grain, texture, and finish are normal and make each piece unique. These natural variations are not considered defects.

We reserve the right to modify, discontinue, or update products at any time without notice.

4. Pricing

All prices displayed on our website are shown in the applicable currency and are subject to change without notice.

While we make every effort to ensure pricing is accurate, we reserve the right to correct any errors. If an incorrect price is discovered after an order has been placed, we will contact you before processing the order.

5. Orders

Placing an order does not guarantee acceptance.

We reserve the right to refuse or cancel any order due to:

  • Product availability

  • Pricing errors

  • Suspected fraud

  • Incorrect customer information

  • Any other reasonable business concern

If payment has already been received for a cancelled order, a full refund will be issued.

6. Payment

Payments are processed securely through Shopify and its authorised payment providers.

We do not store your payment card information.

7. Shipping

Estimated delivery times are provided as a guide only and are not guaranteed.

Play! is not responsible for delays caused by couriers, weather, customs, strikes, or events beyond our reasonable control.

Risk of loss passes to the customer once the order has been delivered to the shipping address provided.

8. Returns and Refunds

Returns and refunds are governed by our Refund & Returns Policy.

Please review that policy before making a purchase.

9. Intellectual Property

All content on this website—including text, photographs, graphics, logos, product descriptions, designs, and branding—is the property of Play! or used with permission.

You may not copy, reproduce, distribute, modify, or use any content without prior written permission.

10. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorised access to the website or its systems.

  • Interfere with the operation or security of the website.

  • Upload harmful software, viruses, or malicious code.

  • Use our content without permission.

11. Product Safety

Our wooden toys are designed with children's play in mind; however, adult supervision is recommended where appropriate.

Customers are responsible for selecting products suitable for the child's age and regularly inspecting toys for wear or damage.

Play! is not responsible for injuries resulting from misuse, improper use, or failure to supervise children.

12. Limitation of Liability

To the fullest extent permitted by law, Play! shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes any rights you may have under applicable consumer protection laws.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, legal obligations, or website functionality.

Any changes will become effective immediately upon publication on this page.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms or the use of our website shall be subject to the jurisdiction of the South African courts.

16. Contact

If you have any questions regarding these Terms of Service, please contact us through the contact methods provided on our website.